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Welcome Wagon

Welcome Wagon Reviews

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What is your customer experience with Welcome Wagon?

Welcome Wagon Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Welcome Wagon has a 2.1 star rating from 12 reviews; consumers are mostly dissatisfied and report high price levels and reliability issues.

Key Takeaways for Future Customers

  • Sales pitch can be strong but Welcome Wagon reviews show mixed results.
  • Many report zero leads despite advertising claims and limited ROI.
  • Contracts often auto-renew; watch billing and subscription terms.
  • Ask about refund and cancellation policies before signing.

Negative Feedback / Risk Areas

  • Frequent customer complaints about no results and misleading sales.
  • Billing issues, unauthorized charges, and difficulty obtaining refunds.
  • Poor customer service and resistance to cancel contracts.

Positive Feedback

A minority report good ROI when the local representative is proactive and the offer is well designed.

View full overview ›

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Crishtopher G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Garland, Texas

Very irresponsible. also they keep taking money out of my account

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They promised to do advertising for my company, but they just keep taking money out of my account without any result. I want you to stop stealing my money.

Loss:
$900

Preferred solution: Full refund

User's recommendation: no

View full review
Jill R Chd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Regina, Saskatchewan

WASTE OF MONEY

AI Highlights
  • - I would have given zero stars.
  • - We didn't get any calls from the mailer.
  • - No personal interaction; only names.
  • - We couldn't break the contract.

If there had been a zero star; that's what I would have given them.

So, I am very disappointed. I don't even think that they even performed as promised.

Not only that we wanted to break our contract per the signed document and they would not allow us.

ADVERTISERS SAVE YOUR MONEY - RUN.

NOT A SINGLE CALL FROM A MAILER RECIPIENT.

I remember Welcome Wagon from days past in Lynchburg, Va when they would go to the house with a basket of goodies.

This is just a mailer, no personal interaction. NADA.

We didn't get a single call and we were not getting any indication that the mailer went out. Just a list of names.

Loss:
$6000
Cons:
  • No results
  • Not a single response

Preferred solution: Full refund

User's recommendation: ADVERTISERS - RUN DO NOT USE THIS COMPANY!

View full review
Stanely Qgr

You asked

I asked to discontinue my service they said it was set to end this month so problem solved

User's recommendation: Read contract is therea and out

View full review
Lisa A Klh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Owed commissions

AI Highlights
  • - Sold at Welcome Wagon; only part of the commission paid, rest due over 12 months; terminated four months after and unpaid for over a year.

I made a sale while employed with Welcome Wagon and was only paid a percentage of the commission the following pay period with the remainder to be paid out every 3 months over a 12 month period. I was terminated four months later and have never received the remaining commissions and it's been over a year.

I spoke to them recently and have not heard a word back from them. They said they would look into it after stating that it is their policy to not pay owed commissions to terminated employees.

This is not just. I should be paid for a sale I made in their employment.

User's recommendation: Beware of working for this company or doing business with them.

View full review
Audrey W Ciz
map-marker Thousand Oaks, California

No result, no help, no way out.

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AI Highlights
  • - High monthly fee with no results.
  • - Rep quit after signup with no follow-up.
  • - Main line says there is a signed contract and no cancellation.
Updated by user Aug 14, 2019

Welcome Wagon called me and resolved my issue. It's unfortunate that this site does not allow you to delete your review once the issue is resolved.

Original review Jul 15, 2019

Tremendous amount of monthly fee and absolutely no result. My rep quit the company after signing me up.

No return phone call from the person she suggested I contact. Calling Welcome Wagon main line only resulted in the admonishment "you have a signed contract and there is no cancelling it." Complete waste of money.

Loss:
$2700
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

View full review
1 comment
Guest

Yeah, same.

Anonymous

Signed up as manager for my practice, left practice and was told I was personally responsible for payment.

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AI Highlights
  • - I was a veterinary clinic manager.
  • - I signed up for a 6 month test run with Welcome Wagon and was told I signed up personally, not my practice; ROI was 3%, not worth the hassle.

I worked as a manager of a veterinary clinic.

I signed up for a 6 month test run with Welcome Wagon.

I left the practice and was told by Welcome Wagon that I had signed up for it, so I was personally accountable, not my practice.

ROI was 3%

Not worth the hassle.

Cons:
  • Poor billing practice
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

View full review
Anonymous
map-marker Cincinnati, Ohio

Contract

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Traps customers in contracts without explanation

View full review
Stephen T Bdu

No results from their marketing if they even did it

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AI Highlights
  • - No results from targeted marketing.
  • - Did not receive the names/addresses.
  • - Rep unresponsive; expensive and pressures to pay.

We signed up with Welcome Wagon. They had a catchy name and claimed to have targeted marketing to new move ins.

We got absolutely no results and did not receive the names and addresses they were supposed to give us. The representative who came into our office did not return our phone calls and when we called the company they said they would send her an email. Still haven't heard from her. I think this company is crooked and a big scam.

I understand some customers have sent from their list(which I never got) and the addresses were not valid.

They are very expensive and if you stop paying them they will hound you constantly to try to get more money. Don't waste your time or money.

Loss:
$4000
Pros:
  • Sales presentation was enticing but untrue
Cons:
  • Lack of results high price product not received
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

View full review
1 comment
Guest

I wish I had seen the reviews here before Welcome Wagon took me for thousands. The contract is how they get you!

If it were possible to try it for a few months to see if it worked I wouldn't have been too upset, unfortunately after 0 results in 4 months and then 6 months I asked to get out of the contract and they would not cancel it. Their pitch sounds reasonable but they are only trying to lock you in.

If you don't complain they will never even talk to you again. STAY FAR AWAY!!!

Anonymous
map-marker Newark, New Jersey

False Information

Spoke to A women that was very rude about my account name was linda..

Do not do any biusness with this Company Its all *** Try and talk to someone u get blown off

View full review
Curtis B Kgt

Run Run RUN AND RUN SOME MORE

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AI Highlights
  • - They said you can leave anytime, but you can't.
  • - The sales girl was nice, but after payment I felt screwed.
  • - This seems like a scam and they pressure you.

They said i can leave anytime big lie, its the hotel California i am welcome anytime but i can't leave. the sales girl was nice and wanted that 1st check once she got it i was basically screwed.

my advise leave them alone RUN RUN RUN AND RUN SOME MORE THAT'S A SCAM. To make things things worst, they will have there billing department call you every day if you decide to cancel early before your contract is up, at least a hundred calls a day to tie up your phone lines so you will get frustrated and pay those people off.

they are the worst advertising company i have ever come across. buyer beware buyer beware buyer beware.

Cons:
  • Whole sales process
Reason of review:
Pricing issue
View full review
1 comment
Guest

Welcome Wagon, Charlotte NC is working great for our business! Our rep Is very professional and keeps in touch. We are very pleased with the program and highly recommend it.

Sarah S Vhn

Highly Recommend

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AI Highlights
  • - Welcome Wagon in Charlotte, NC has worked.
  • - The rep is professional, stays in touch, and educated us on a generous gift offer tripled responses.

I have been using Welcome Wagon in Charlotte, NC for 6 months and it is working great. We see several new customers bring in the Welcome Wagon gift cards every month.

Our Rep is professional and she stays in touch with us every month. Our rep thoroughly educated us on how to utilize the program to its best advantage by recommending a generous gift offer.

We originally started with a smaller gift offer but after we increased the dollar amount of the gift, the amount of responses tripled. I highly recommend this company!

This review is requesting that I use 100 words and I do not have anything else to say so {{Redacted}}

Pros:
  • Return on investment
Reason of review:
Good quality
View full review
1 comment
Guest

Nice to have a satisfied customer share their experience with Welcome Wagon. Thank you, Donna Lewis CME

Kirk S Ajd
map-marker Coral Springs, Florida

WORST MONEY I'VE EVER SPENT

AI Highlights
  • - Marketer pitched benefits to attract customers; ads for two areas.
  • - I paid $500+ monthly for 10 months; no calls; year-long contract.

The welcome wagon marketer came to my office showing be all the benefits of my new office to get to new customers in my area. After buying 2 areas and paying over $500 per month for going on 10 months I have not received one phone call from these ads.

I would not recommend this to any anywhere. She flat out lied to me about he companies she had signed up in my area.

The lady told me I could try this for as long as I wanted, but after 4 months of 0 phone calls when I called to cancel my subscription they told me I had signed a year long contract, and I would have to pay the remainder of my contract. This company is the biggest scam I've ever seen.

Loss:
$5000
Reason of review:
Bad quality

Preferred solution: Full refund

View full review
1 comment
Guest

That sounds terrible but I'm not surprised. Why did you not read the entire contract before signing ?

I'm sure that 12 month provision is in there somewhere.

ALERT - now you really MUST READ the entire contract to be sure there is not an "auto renewal" clause in there somewhere. It will state that you must cancel within 30 days of the end of term (or first billing) or you'll get stuck in the same hole all over again.

Amanda S Wlf

Biggest waste of money

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AI Highlights
  • - Pushy salespeople pressured me into advertising and I gained no customers.
  • - It's expensive with no follow-up and a year-long contract.

Welcome Wagon was hands down the biggest mistake I’ve made in my business hands down. The sales people were so pushy and I felt being a new business owner they knew they could pressure me into this “advertising.” I have literally not gotten one customer and it is ungodly expensive.

I never even got a follow up from the sales person who robbed me, they literally just take your money and run out the door. Word to the wise. Do. Not.

Use. Welcome Wagon.

Such a shame they make a profit on taking advantage of small business owners as if it isn’t hard enough. You’re locked in for at least a year as well, literally throwing hundreds and eventually thousands of dollars out the door.

Reason of review:
Poor customer service
View full review
1 comment
Guest

I was just called by a recruiter for a job and it was horrible and scary!!! She was combatitice & reporting it to BBB

Lyllian Xxa
map-marker Coral Springs, Florida

Really does work for us!

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AI Highlights
  • - Partnered with Welcome Wagon since 2017; ROI from new movers.
  • - Great Gift Offer for New Movers; Email, Social Media & Post Cards in one stop.

We have been a partner with Welcome Wagon Since 2017. That said, we have had a lot of success reaching new movers. The key to the program is to offer a Great Gift Offer Good to New Movers! It works! We have received a great ROI. Make sure you have a great offer and Now that they offer Email Marketing and Social Media along with the Post Cards its one stop shop deal and we love it!

We average 2- 4 new families a month into our practice. The value of a family is very important to our practice. We loose customers who move away and who pass away, and this marketing program really helps us to increase our new families coming into the area by leaps and bounds. It's Exclusive and it's perfect for our marketing theme and nitche!

Thank you Welcome Wagon!

Kerry Wood

Dentist Office Manager

Pros:
  • We love the multi touch program sent out monthly
Reason of review:
Good quality
View full review
Kobi Jdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Zero results and poor company

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AI Highlights
  • - Contract Jan 2017–Jan 2018 (12 months) in Orange County, CA; only 1 lead (HMO) was received; addresses were often vacant and support was limited.

We are a dental office in Orange County, CA and worked with Welcome Wagon from Jan 17' through Jan 18'. During our entire 12 month contract (which we were locked into and could not get out of) we received 1 call from a prospective patient with HMO insurance which very few dentists accept.

Many of the addresses on the provided list were vacant when we attempted to follow up on them.

The only assistance or check-ins were if we initiated contact and even then communication was sporadic. From our experience I would not recommend Welcome Wagon at all, huge waste of marketing dollars

Loss:
$4800
Cons:
  • Misleading
  • Poor communication
  • No results
Reason of review:
Bad quality

Preferred solution: Full refund

View full review
2 comments
Stephen T Bdu

We had a similar experience only worse. No results at all.

Guest

Did your package include their new Social Media Program?

View more comments (1)
Anonymous
map-marker Fort Pierce, Florida

Bad experience at Dave's diner in f.p. fl

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AI Highlights
  • - Fries weren't included; charged separately.
  • - Burgers dry; waitress discriminated for using a coupon.
  • - Dirty restaurant; won't return.

We went to Dave's Diner in Fort Pierce Florida with our Welcome Wagon coupon buy one meal get the other meal free. We ordered burgers they serve them to us without even lettuce or tomato on them they were dry and nasty and they came with the fries we bought two drinks for $4.

When we got ready to pay the girl told us the fries didn't come with the meal we had to pay for those separately I argued with her and said no no no and showed her how it was a meal. The waitress never came back to the table and asked how everything was or if we needed anything it was terrible service it was a dirty restaurant there was food on the table and on the floors and on the chairs I will never ever go back there again and I will never ever use a coupon for anything ever again we were treated like dirt because we had a coupon from the Welcome Wagon the waitress said I don't know what this is I don't know what this is and ask someone else and they said it's Welcome Wagon it was embarrassing we were discriminated against and treated as less than humans and serve food that was not even edible who gives you a burger for $9 that doesn't even have lettuce or tomato on it it's a bad place I'll never go back

Reason of review:
Poor customer service
View full review
1 comment
Guest

This does not have to do with Welcome Wagon.. They received the offer and used it. It's not up to us how they cook their meals.

About

Summary

Welcome Wagon has experience over 80 years, in putting business owners in touch with local new homeowners and helping them develop lasting relationships through customized neighborhood marketing. Welcome Wagon is nation's largest, best-known and most trusted community marketing service for reaching new homeowners with a variety of products, designed to help customers build their businesses. Welcome Wagon brings customer’s company to the front doors of new homeowners, with direct marketing solutions, proven to build market share. Welcome Wagon is located at 5830 Coral Ridge Dr. Ste 240 , Coral Springs, FL. Each year, Welcome Wagon seaches out to millions of new homeowners with own flagship product, the Welcome Wagon Gift Book.

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