Stanely Qgr
map-marker Chicago, Illinois

You asked

I asked to discontinue my service they said it was set to end this month so problem solved
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User's recommendation: Read contract is therea and out

Lisa A Klh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Owed commissions

I made a sale while employed with Welcome Wagon and was only paid a percentage of the commission the following pay period with the remainder to be paid out every 3 months over a 12 month period. I was terminated four months later and have never received the remaining commissions and it's been over a year. I spoke to them recently and have not heard a word back from them. They said they would look into it after stating that it is their policy to not pay owed commissions to terminated employees. This is not just. I should be paid for a sale I made in their employment.
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User's recommendation: Beware of working for this company or doing business with them.

Audrey W Ciz
map-marker Thousand Oaks, California

No result, no help, no way out.

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Updated by user Aug 14, 2019

Welcome Wagon called me and resolved my issue. It's unfortunate that this site does not allow you to delete your review once the issue is resolved.

Original review Jul 15, 2019
Tremendous amount of monthly fee and absolutely no result. My rep quit the company after signing me up. No return phone call from the person she suggested I contact. Calling Welcome Wagon main line only resulted in the admonishment "you have a signed contract and there is no cancelling it." Complete waste of money.
View full review
Loss:
$2700
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Guest

Yeah, same.

Anonymous

Signed up as manager for my practice, left practice and was told I was personally responsible for payment.

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I worked as a manager of a veterinary clinic. I signed up for a 6 month test run with Welcome Wagon. I left the practice and was told by Welcome Wagon that I had signed up for it, so I was personally accountable, not my practice. ROI was 3% Not worth the hassle.
View full review
Cons:
  • Poor customer service
  • Poor billing practice
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Cincinnati, Ohio

Contract

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Traps customers in contracts without explanation
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Stephen T Bdu
map-marker Fresno, California

No results from their marketing if they even did it

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We signed up with Welcome Wagon. They had a catchy name and claimed to have targeted marketing to new move ins. We got absolutely no results and did not receive the names and addresses they were supposed to give us. The representative who came into our office did not return our phone calls and when we called the company they said they would send her an email. Still haven't heard from her. I think this company is crooked and a big scam. I understand some customers have sent from their list(which I never got) and the addresses were not valid. They are very expensive and if you stop paying them they will hound you constantly to try to get more money. Don't waste your time or money.
View full review
Loss:
$4000
Pros:
  • Sales presentation was enticing but untrue
Cons:
  • Lack of results high price product not received
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

I wish I had seen the reviews here before Welcome Wagon took me for thousands. The contract is how they get you!

If it were possible to try it for a few months to see if it worked I wouldn't have been too upset, unfortunately after 0 results in 4 months and then 6 months I asked to get out of the contract and they would not cancel it. Their pitch sounds reasonable but they are only trying to lock you in.

If you don't complain they will never even talk to you again. STAY FAR AWAY!!!

Anonymous
map-marker Newark, New Jersey

False Information

Spoke to A women that was very rude about my account name was linda.. Do not do any biusness with this Company Its all *** Try and talk to someone u get blown off
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Curtis B Kgt

Run Run RUN AND RUN SOME MORE

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They said i can leave anytime big lie, its the hotel California i am welcome anytime but i can't leave. the sales girl was nice and wanted that 1st check once she got it i was basically screwed. my advise leave them alone RUN RUN RUN AND RUN SOME MORE THAT'S A SCAM. To make things things worst, they will have there billing department call you every day if you decide to cancel early before your contract is up, at least a hundred calls a day to tie up your phone lines so you will get frustrated and pay those people off. they are the worst advertising company i have ever come across. buyer beware buyer beware buyer beware.
View full review
Cons:
  • Whole sales process
Reason of review:
Pricing issue
1 comment
Guest

Welcome Wagon, Charlotte NC is working great for our business! Our rep Is very professional and keeps in touch. We are very pleased with the program and highly recommend it.

Sarah S Vhn

Highly Recommend

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I have been using Welcome Wagon in Charlotte, NC for 6 months and it is working great. We see several new customers bring in the Welcome Wagon gift cards every month. Our Rep is professional and she stays in touch with us every month. Our rep thoroughly educated us on how to utilize the program to its best advantage by recommending a generous gift offer. We originally started with a smaller gift offer but after we increased the dollar amount of the gift, the amount of responses tripled. I highly recommend this company! This review is requesting that I use 100 words and I do not have anything else to say so {{Redacted}}
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Pros:
  • Return on investment
Reason of review:
Good quality
1 comment
Guest

Nice to have a satisfied customer share their experience with Welcome Wagon. Thank you, Donna Lewis CME

Kirk S Ajd
map-marker Coral Springs, Florida

WORST MONEY I'VE EVER SPENT

The welcome wagon marketer came to my office showing be all the benefits of my new office to get to new customers in my area. After buying 2 areas and paying over $500 per month for going on 10 months I have not received one phone call from these ads. I would not recommend this to any anywhere. She flat out lied to me about he companies she had signed up in my area. The lady told me I could try this for as long as I wanted, but after 4 months of 0 phone calls when I called to cancel my subscription they told me I had signed a year long contract, and I would have to pay the remainder of my contract. This company is the biggest scam I've ever seen.
View full review
Loss:
$5000
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

That sounds terrible but I'm not surprised. Why did you not read the entire contract before signing ?

I'm sure that 12 month provision is in there somewhere.

ALERT - now you really MUST READ the entire contract to be sure there is not an "auto renewal" clause in there somewhere. It will state that you must cancel within 30 days of the end of term (or first billing) or you'll get stuck in the same hole all over again.

Amanda S Wlf

Biggest waste of money

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Welcome Wagon was hands down the biggest mistake I’ve made in my business hands down. The sales people were so pushy and I felt being a new business owner they knew they could pressure me into this “advertising.” I have literally not gotten one customer and it is ungodly expensive. I never even got a follow up from the sales person who robbed me, they literally just take your money and run out the door. Word to the wise. Do. Not. Use. Welcome Wagon. Such a shame they make a profit on taking advantage of small business owners as if it isn’t hard enough. You’re locked in for at least a year as well, literally throwing hundreds and eventually thousands of dollars out the door.
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Reason of review:
Poor customer service
1 comment
Guest

I was just called by a recruiter for a job and it was horrible and scary!!! She was combatitice & reporting it to BBB

Lyllian Xxa
map-marker Coral Springs, Florida

Really does work for us!

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We have been a partner with Welcome Wagon Since 2017. That said, we have had a lot of success reaching new movers. The key to the program is to offer a Great Gift Offer Good to New Movers! It works! We have received a great ROI. Make sure you have a great offer and Now that they offer Email Marketing and Social Media along with the Post Cards its one stop shop deal and we love it! We average 2- 4 new families a month into our practice. The value of a family is very important to our practice. We loose customers who move away and who pass away, and this marketing program really helps us to increase our new families coming into the area by leaps and bounds. It's Exclusive and it's perfect for our marketing theme and nitche! Thank you Welcome Wagon! Kerry Wood Dentist Office Manager
View full review
Pros:
  • We love the multi touch program sent out monthly
Reason of review:
Good quality
Kobi Jdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Zero results and poor company

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We are a dental office in Orange County, CA and worked with Welcome Wagon from Jan 17' through Jan 18'. During our entire 12 month contract (which we were locked into and could not get out of) we received 1 call from a prospective patient with HMO insurance which very few dentists accept. Many of the addresses on the provided list were vacant when we attempted to follow up on them. The only assistance or check-ins were if we initiated contact and even then communication was sporadic. From our experience I would not recommend Welcome Wagon at all, huge waste of marketing dollars
View full review
Loss:
$4800
Cons:
  • No results
  • Poor communication
  • Misleading
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Stephen T Bdu

We had a similar experience only worse. No results at all.

Guest

Did your package include their new Social Media Program?

View more comments (1)
Anonymous
map-marker Fort Pierce, Florida

Bad experience at Dave's diner in f.p. fl

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We went to Dave's Diner in Fort Pierce Florida with our Welcome Wagon coupon buy one meal get the other meal free. We ordered burgers they serve them to us without even lettuce or tomato on them they were dry and nasty and they came with the fries we bought two drinks for $4. When we got ready to pay the girl told us the fries didn't come with the meal we had to pay for those separately I argued with her and said no no no and showed her how it was a meal. The waitress never came back to the table and asked how everything was or if we needed anything it was terrible service it was a dirty restaurant there was food on the table and on the floors and on the chairs I will never ever go back there again and I will never ever use a coupon for anything ever again we were treated like dirt because we had a coupon from the Welcome Wagon the waitress said I don't know what this is I don't know what this is and ask someone else and they said it's Welcome Wagon it was embarrassing we were discriminated against and treated as less than humans and serve food that was not even edible who gives you a burger for $9 that doesn't even have lettuce or tomato on it it's a bad place I'll never go back
View full review
Reason of review:
Poor customer service
1 comment
Guest

This does not have to do with Welcome Wagon.. They received the offer and used it. It's not up to us how they cook their meals.

Anonymous

Belittle

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The sales lady tried to bully and intimidate me. It happened 4/9/18. They won’t respond
View full review
Reason of review:
Poor customer service
1 comment
Guest

Wow was contacted by a combatitice so rude recruiter (I have her name:( for a position I was shocked & appalled how Inwas spoke too by her!!! Yikes!

She was what it seemed like reading a script, spoke to me like Inwas a child )I am an experienced adult with degrees & tons of experience and contacts. She made company look horrible that is why I am wroting this I am shocked!

Mikhi Cvn
map-marker Coral Springs, Florida

Total scam

Smoke and mirrors. Not one lead generation, and I can guarantee new movers are NOT receiving what the claim to be sending.

Stay away! After attempting to cancel I receive one sentence emails saying " we do not cancel first year contracts" I assume they will attempt to send me to collections from reading other reviews, we will handle that when it happens.

We are not paying our invoices and STILL waiting for a response from them! It is our own fault for falling for the sales pitch, in theory it sounds great, but this is a business with intentional malicious methods designed to fleece money out of small business owners.

View full review
Loss:
$300
Reason of review:
Not as described/ advertised

Preferred solution: CANCEL RELATIONSHIP - VOID BALANCE DUE - KEEP THE MONEY YOU STOLE FROM ME ALREADY

About

Summary

Welcome Wagon has experience over 80 years, in putting business owners in touch with local new homeowners and helping them develop lasting relationships through customized neighborhood marketing. Welcome Wagon is nation's largest, best-known and most trusted community marketing service for reaching new homeowners with a variety of products, designed to help customers build their businesses. Welcome Wagon brings customer’s company to the front doors of new homeowners, with direct marketing solutions, proven to build market share. Welcome Wagon is located at 5830 Coral Ridge Dr. Ste 240 , Coral Springs, FL. Each year, Welcome Wagon seaches out to millions of new homeowners with own flagship product, the Welcome Wagon Gift Book.

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